10 Chatbot Use Cases Across Industries to Learn From

Medical chatbots can share advice and tips to patients regarding things such as diets to follow before and after surgery, etc. Once programmed to do so, they can even help patients by booking their medical tests and examinations. To ease your concerns regarding a medical condition or any other health-related query, you can get help from a medical chatbot. It offers precise and correct information on medical procedures, health insurance, and symptoms of illnesses.

First rolled out sales in 2017, Ralph the chatbot was a huge success. A fun exchange for users while giving H&M tons of data on popular pieces, trends, and customer preferences. Once the user has answered  a handful of these multi-choice style questions, the bot quickly builds a style persona for the individual. Chatbots are growing in popularity across all industries, but one place where their growth really stands out is in ecommerce. Chomps, a meat sticks company, immediately offers resolution through its support bot.

Best chatbots for each use case

If you feel like your company needs to get going with chatbot development, Zoolatech would love to help you implement this smart business idea. Monitoring a competitor’s assortment is a breeze now using machine learning technology in eCommerce. Always being in the loop about new arrivals and trends is one of the indispensable ingredients of a successful online store. Astroturfing, the practice of pretending an opinion originates from a grassroots member, while in fact it’s sponsored, may affect customer experience negatively. Matellio takes pride in having a knowledgeable team supported by industry knowledge and cutting-edge technology. Artificial intelligence and machine learning-based bots are trained to comprehend the varied semantics involved in human talks.

If it has been over two weeks after you’ve purchased something from their store, they send a feedback link on your WhatsApp number, encouraging you to fill it out. In some cases, they even offer an upfront discount to incentivize customers. You must meet your customers where they’re present, and your website is not always the answer. For example, if a customer lands on your Facebook page, that’s an opportunity to engage them.

Increase your conversions with chatbot automation!

They are well-designed software programs with sophisticated features that help online merchants carry out several business operations on autopilot. Enterprise chatbots for E-commerce record customer information while interacting with the customers in real-time or even via engaging forms, questionnaires, or contests. They then seamlessly direct leads to the concerned-sales team member for closing the deal.

Chatbots can help re-engage your customers and help increase the conversion rates of your advertising campaigns, email marketing and web traffic. The key with the last 3 strategies is that these chatbot messages really follow the brand voice and sound natural. So make sure that when you are creating any kind of messaging that it matches your brand values and brand voice. Octane AI is a chatbot tool that’s specifically built for Shopify stores (it only supports Shopify and Shopify Plus).

Automate sales and marketing operations

Use your chatbots as virtual assistants to handle first and second-tier queries like scheduling a credit card payment or checking an account balance. Sentiment analysis is important here because when customers are worried or upset, it’s best to get them to a real person as quickly as possible. Netomi is a platform for AI-first customer experience with generative and conversation AI using its in-house language engine. As an eCommerce AI chatbot platform, Netomi helps companies handle customer service operations on email, chat, messaging, and voice platforms.

• Now the chatbot has a feature to allow pre-ordering items, exploring gifts, and even getting invited to Facebook streaming of live shows.
• Whether it’s providing customer support, assisting with sales, or collecting data, having a clear use case in mind will guide your chatbot’s development and deployment.
• This is particularly useful for users who prioritize date and time over location.
• They offer a personal touch that is missing from many automated systems.

Conversational chatbots are one of the best channels for this, allowing prospects to interact with brands with the help of human-like digital assistants. Freshchat helps Casey Cardinia Library in Melbourne by offering Information-as-a-Service on live chat. Customers can query information about books and upcoming events, and live agents can relay the info using canned responses. The library has found that using Freshchat is more effective than face-to-face interactions. Research has found that chatbots can save the banking, retail, and healthcare sectors 2.5 billion hours[2] in customer service.

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Chatbots can leverage API to automatically order re-fill for a given prescription drug once the patient submits a request. Of course, a medical professional would have to approve the request based on the patient’s prescription and history. It is able to ask users questions about their day, their feelings, and provide insights. It is widely used for behavioral cognitive therapy, where it can help users change their behavior (for example, drug abuse) by transforming their thinking patterns for the better.

The e-commerce company for premium pet food is known for their personalized customer service. They decided to add a chatbot to their customer service because they noticed that answering customer queries by e-mail was too slow and impersonal. The chatbot solved both problems, says Customer Care Lead at AlphaPet, Leonie Steiner. Chatbots can answer simple questions or direct users to the correct department based on the query.

For example, if customers frequently call to check the delivery time of their package, it makes sense to let the chatbot handle those questions. Educate your employees about the chatbot’s purpose, capabilities, and how it fits into their workflow. Ensure they understand when and how to escalate conversations to human agents when necessary. By having a well-trained team, you can maximize the chatbot’s efficiency and customer satisfaction. Identifying the primary purpose of your chatbot is the first crucial step. Consider what specific tasks or challenges you want your chatbot to address.

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